| Voicemail Issue | Solution |
|---|---|
| Forgotten Voicemail Password / Passcode | Call or chat with a Ziply customer service to reset your password. |
| Calls Go Straight to Voicemail | If you have enabled the phone features, Call Forwarding or Do Not Disturb, disable them. Still experiencing problems? Call or chat with customer service to troubleshoot the issue. |
| Deactivate Voicemail | If you have your own home answering machine, and you want to deactivate voicemail, please contact Ziply Fiber Customer Service at 1.866.699.4759. |
| Calling Issue | Solution |
|---|---|
| Phone Doesn't Ring | Check your phone to make sure that the ringer is set to a level that you will hear easily. Make sure Call Forwarding and Do Not Disturb are not enabled. If you still experience problems, please call Customer Service at 1.866.699.4759. |
| No Dial Tone |
|
| Fast Busy Signal | A fast busy signal may mean you have a balance due. Please call Customer Service at 1.866.699.4759 to see if there is a problem with your account. |
| Outage Issue | Solution |
|---|---|
| Power Outage | Your Home Phone Unlimited service requires electrical power to function. In case of a power outage, the Battery Backup Unit (BBU) will power your basic Home Phone Unlimited services—including 911 dialing—for a minimum of 8 hours. Be sure you have a fully-charged battery inserted in the Unit. Note:
|
| Out-of-Service Back-up Phone Number | In the event of a power outage, and you need to forward your calls to another number, you can use your back-up number. This is important if you have a power outage and don't have battery back-up. Once your phone service has been restored, the forwarding is stopped automatically. Contact Customer Service to change your back-up number. Note: If you have enabled either Selective Call Forwarding or Call Forwarding, the phone numbers you have set will override the back-up number. If you have Voicemail activated to take your calls your call will go to your specified back-up number. |